Why MDM is fundamental to support Apple at SAP

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Why MDM is fundamental to support Apple at SAP

When it comes to supporting Mac systems, it’s safe to say that Rich Trouton of SAP knows what he’s talking about: his 20 years of Mac system support experience runs the gamut from educational and research institutions to advertising and enterprise software development.

And he’s come to believe one thing for sure: MDM is no longer a “nice to have.” It’s a necessity.

First, he defined what MDM is: Mobile Device Management is a delivery mechanism for distributing data and settings to Apple devices. This includes Macs, iPhones, iPads and Apple TVs.

More specifically, MDM is an API for sending device management commands. Not all of these commands are backwards-compatible, so MDM commands for a specific OS version and later won’t necessarily work on earlier OS versions.

Apple admins can use MDM to push email, security settings, applications, app settings, certificates and even media content to Apple devices. MDM also allows them to apply certain management workflows and settings which are impossible using other means.

There are two major components to MDM: Apple’s Push Notification Service and the MDM server used to manage those devices. Read More

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